Commercial Service Robot Multi-Point Delivery Smart Advertising Screen Restaurant

Packing:
Wood Crate Packaging 
    We provide customized, export-grade wooden crate packaging specifically designed for delivery robots to ensure maximum protection during international shipping:
    Note: Packaging specifications are negotiable based on your shipping method and destination port requirements. Real packaging photos/videos available upon request!
 Lead Time:
After payment confirmation:
Sample Order (1-5 units): 3-7 working days (if in stock)
Regular Order (6-50 units): 10-20 working days after payment confirmation
Bulk/OEM Order (50+ units): 20-30 working days or negotiable based on customization requirements
Lead time may be adjusted due to customization or supply chain conditions

1. Comprehensive warranty
Duration: 12 months from the bill of lading date for core components (main controller, drive motor, navigation sensor, lithium battery).
Coverage: Manufacturing defects and hardware failures under normal operating conditions; Free replacement of parts after diagnosis.
Exception: Normal wear and tear items (such as wheels, decals, trays) and damage caused by misuse or force majeure.
Claim process: Submit email/video evidence → Technical analysis → Replace parts and ship within 3-5 working days.
24/7 global technical support
Multi channel access: WhatsApp, WeChat, email, and MIC chat, ensuring a response time of 2 hours on weekdays; Emergency fault hotline.
Video assisted support: Real time video calling, providing installation guidance, map optimization, and problem solving.
3. Spare parts guarantee
Cost effective pricing: Provide spare parts at cost plus reasonable profit throughout the entire warranty period.
5-year availability: guaranteed parts supply for at least 5 years after purchase; Shipment within 48 hours after placing the order.
4. Training and documentation
Complete documentation: including English operation manual, installation guide, maintenance manual, and wiring diagram.
Video tutorial library: covers step-by-step videos for initial setup, daily operations, route mapping, and common troubleshooting.
Online Training: We offer a 2-hour free online training course for your technical staff.
On site training: Professional engineer dispatch can be used for bulk orders (travel expenses are quoted separately).
5. Installation and commissioning
Plug and play design: 90% pre installed; The typical installation time using basic tools is 2-4 hours.
Remote monitoring: Provides free video call support throughout the installation and map setup process.
On site service: Technical personnel can be dispatched (including round-trip airfare, local accommodation, and a service allowance of $100 per day).
Acceptance testing: Provide a detailed debugging report after completion

1. Product Basic Information  
Q1: What functions are supported?  
A: Standard features include intelligent navigation & obstacle avoidance, multi-point delivery, auto recharge, voice broadcast, and touchscreen operation. Some models support AI voice interaction and tray customization. See the product page for detailed technical parameters.  
 
Q2: Is multilingual operation supported?  
A: Yes. Supports 10+ languages (e.g., Chinese, English, Spanish, French). Target language can be configured via the backend.  
 
Q3: What are the core parameters (range/load/speed)?  
A: Mainstream models offer 8–12 hours runtime, 30–60kg load capacity, and 0.8–1.2m/s speed. Specifics vary by model.  
 
2. Customization & Samples  
Q4: Can we customize logos? What is the MOQ?  
A: Logo screen printing/laser engraving is available. MOQ typically starts at 1 unit.  
 
Q5: Is functional customization supported?  
A: Yes, including tray size customization, software secondary development, and navigation algorithm optimization for special scenarios.  
 
Q6: Can we order a sample for testing?  
A: Yes. Single sample orders are supported.  
 
3. Price & Payment  
Q7: What payment methods are accepted?  
A: T/T, L/C, Credit Card, MIC online payment, etc.  
 
Q8: Are customs duties and VAT included in the quote?  
A: FOB quotes cover only factory price and domestic charges. Customs duties, VAT, and clearance fees are the buyer's responsibility.  
 
4. Logistics & Delivery  
Q9: What is the delivery timeline?  
A: Ready-to-ship: 5–7 business days. Custom logo orders: 15–20 days. OEM customization: 30–45 days.  
 
Q10: What are the shipping options and costs?  
A: Default: sea freight LCL. Air (7–10 days) and railway (Central Asia/Europe) options available.  
 
Q11: Is packaging export-compliant?  
A: Yes. All units are packed in reinforced export wooden cases with foam.  
 
5. After-Sales & Technical Support  
Q12: What is the warranty and cross-border repair process?  
A: Standard 1-year full machine warranty, 2 years for core components. Professional support includes remote diagnosis and part repairs during warranty.  
 
Q13: Is operational training provided?  
A: Yes. Options include multi-language training videos, remote video guidance, and on-site training .
 
Q14: Do you offer distributor partnerships?  
A: Yes. Partners receive exclusive pricing, regional protection, and joint marketing resources.  .