1. Warranty
12 months for complete machine (from B/L or install date), covering defects and core components (PLC, motors, pumps).
24 months for frame and track systems.
6 months for consumables (brushes, nozzles, seals); lifetime supply at cost.
2. Installation & Training
Free remote guidance, documentation, and 24/7 online support for self-installation.
On-site service available (buyer covers travel costs); engineer dispatched within 7 working days.
4-hour virtual operator training included.
3. Technical Support
24/7 hotline/email with 2-hour response time.
Remote PLC diagnostics resolve 80% of issues within 1 hour.
Field service: 72-hour dispatch for critical failures.
4. Spare Parts
100% genuine certified parts.
Shipped within 24 hours via DHL/FedEx (5-7 days to major ports).
Wear-part list provided for customer stock planning.
5. Maintenance
Free annual remote inspection.
Digital preventive maintenance reminders.
Detailed service reports after each intervention.
6. Exclusions
Improper operation, unauthorized modifications, or force majeure.
Normal wear beyond warranty period.
Issues from non-compliant power/water supply.
7. Commitment
Professional, timely, cost-effective support to maximize uptime and ROI. Compliant with international trade practices.