Intelligent Robot for Hotels & Restaurants, Dual Functions of Food & Item Delivery

Product Description

CW-G Intelligent Commercial Service Robot

        The CW-G Advertising Robot combines dual functions in one: efficient food delivery and dynamic digital advertising—far more than a simple transport tool. Specifically designed for customer-facing hospitality and retail environments, it is suitable for hotels, restaurants, shopping malls, hospitals, and other venues. This intelligent commercial service robot reduces labor costs while improving operational efficiency through modern technology and exceptional multitasking capabilities. Equipped with a 22-inch HD display and a robust three-tier tray with a total 60kg capacity, it perfectly merges autonomous delivery with immersive marketing promotion. It enables seamless delivery, strategic promotion, intelligent navigation assistance, and proactive customer interaction. The multi-sensor fusion system (LiDAR, ultrasonic, touchscreen) combined with an ultra-stable suspension system ensures safe and smooth navigation with centimeter-level precision. AI-driven IoT cloud platform integration supports multi-point delivery, remote content management, and intelligent obstacle avoidance, making it an intelligent assistant for various scenarios.

Product Features:

1.4 - in - 1 multitasking: Combines advertising, food delivery, transportation, and waiting services, reducing labor needs and boosting efficiency.
2.Advanced navigation: Uses laser SLAM and multi - sensor fusion for cm - level accuracy and smart obstacle avoidance.
3.Large - screen ads: Features a 21 - inch HD screen for displaying ads and menu info, enhancing tech feel and marketing impact.
4.Effective food delivery: Equipped with multiple trays, each bearing 15kg, for multi - point delivery in one go.
5.Smart interaction: Voice and touchscreen interaction for better customer experience.
6.Auto - charging and multi - robot coordination: Auto - returns to charge, and multiple robots can work together without interference.
7.Attractive design and adaptability: Its 480×430×1025mm off - white body suits various floor types.
8.Easy to operate: One - key start with multiple delivery modes, simple to learn and use.

Specification

Specification	Value	Specification	Value
Overall Dimensions	540×500×1300 mm	Tray Size	540×540 mm
Max. Load Capacity	60 kg	Max. Climbing Angle	≤3°
Positioning Accuracy	Centimeter-level	Operating Time	8 hours
Charging Time	4 hours	Battery Capacity	36V/20Ah
Operating System	Android 10	Touchscreen Resolution	1024×600
Advertising Screen Size	22 inches	Advertising Screen Resolution	1920×1080
Movement Speed	0.4~1.0 m/s

Additional Notes: 

        Features multi-sensor fusion (LiDAR + ultrasonic) obstacle avoidance, multi-point delivery, intelligent advertising, and automotive-grade suspension, suitable for hotels, restaurants, shopping malls, hospitals, and other scenarios.

Application Scenarios:

1.Restaurants & Hotels: For food delivery, reception, and advertising, enhancing service efficiency and customer satisfaction.
2.Cafeterias & Banquet Halls: Meets large - scale food delivery needs, reducing labor costs.
3.Commercial Venues: Such as supermarkets, clubs, KTV establishments, etc., providing personalized services.

Packing & Delivery

Packing:
Wood Crate Packaging 
    We provide customized, export-grade wooden crate packaging specifically designed for delivery robots to ensure maximum protection during international shipping:
    Note: Packaging specifications are negotiable based on your shipping method and destination port requirements. Real packaging photos/videos available upon request!
 Lead Time:
After payment confirmation:
Sample Order (1-5 units): 3-7 working days (if in stock)
Regular Order (6-50 units): 10-20 working days after payment confirmation
Bulk/OEM Order (50+ units): 20-30 working days or negotiable based on customization requirements
Lead time may be adjusted due to customization or supply chain conditions

After Sales Service

1. Comprehensive warranty
Duration: 12 months from the bill of lading date for core components (main controller, drive motor, navigation sensor, lithium battery).
Coverage: Manufacturing defects and hardware failures under normal operating conditions; Free replacement of parts after diagnosis.
Exception: Normal wear and tear items (such as wheels, decals, trays) and damage caused by misuse or force majeure.
Claim process: Submit email/video evidence → Technical analysis → Replace parts and ship within 3-5 working days.
24/7 global technical support
Multi channel access: WhatsApp, WeChat, email, and MIC chat, ensuring a response time of 2 hours on weekdays; Emergency fault hotline.
Video assisted support: Real time video calling, providing installation guidance, map optimization, and problem solving.
3. Spare parts guarantee
Cost effective pricing: Provide spare parts at cost plus reasonable profit throughout the entire warranty period.
5-year availability: guaranteed parts supply for at least 5 years after purchase; Shipment within 48 hours after placing the order.
4. Training and documentation
Complete documentation: including English operation manual, installation guide, maintenance manual, and wiring diagram.
Video tutorial library: covers step-by-step videos for initial setup, daily operations, route mapping, and common troubleshooting.
Online Training: We offer a 2-hour free online training course for your technical staff.
On site training: Professional engineer dispatch can be used for bulk orders (travel expenses are quoted separately).
5. Installation and commissioning
Plug and play design: 90% pre installed; The typical installation time using basic tools is 2-4 hours.
Remote monitoring: Provides free video call support throughout the installation and map setup process.
On site service: Technical personnel can be dispatched (including round-trip airfare, local accommodation, and a service allowance of $100 per day).
Acceptance testing: Provide a detailed debugging report after completion

FAQ

1. Product Basic Information  
Q1: What functions are supported?  
A: Standard features include intelligent navigation & obstacle avoidance, multi-point delivery, auto recharge, voice broadcast, and touchscreen operation. Some models support AI voice interaction and tray customization. See the product page for detailed technical parameters.  
 
Q2: Is multilingual operation supported?  
A: Yes. Supports 10+ languages (e.g., Chinese, English, Spanish, French). Target language can be configured via the backend.  
 
Q3: What are the core parameters (range/load/speed)?  
A: Mainstream models offer 8–12 hours runtime, 30–60kg load capacity, and 0.8–1.2m/s speed. Specifics vary by model.  
 
2. Customization & Samples  
Q4: Can we customize logos? What is the MOQ?  
A: Logo screen printing/laser engraving is available. MOQ typically starts at 1 unit.  
 
Q5: Is functional customization supported?  
A: Yes, including tray size customization, software secondary development, and navigation algorithm optimization for special scenarios.  
 
Q6: Can we order a sample for testing?  
A: Yes. Single sample orders are supported.  
 
3. Price & Payment  
Q7: What payment methods are accepted?  
A: T/T, L/C, Credit Card, MIC online payment, etc.  
 
Q8: Are customs duties and VAT included in the quote?  
A: FOB quotes cover only factory price and domestic charges. Customs duties, VAT, and clearance fees are the buyer's responsibility.  
 
4. Logistics & Delivery  
Q9: What is the delivery timeline?  
A: Ready-to-ship: 5–7 business days. Custom logo orders: 15–20 days. OEM customization: 30–45 days.  
 
Q10: What are the shipping options and costs?  
A: Default: sea freight LCL. Air (7–10 days) and railway (Central Asia/Europe) options available.  
 
Q11: Is packaging export-compliant?  
A: Yes. All units are packed in reinforced export wooden cases with foam.  
 
5. After-Sales & Technical Support  
Q12: What is the warranty and cross-border repair process?  
A: Standard 1-year full machine warranty, 2 years for core components. Professional support includes remote diagnosis and part repairs during warranty.  
 
Q13: Is operational training provided?  
A: Yes. Options include multi-language training videos, remote video guidance, and on-site training .
 
Q14: Do you offer distributor partnerships?  
A: Yes. Partners receive exclusive pricing, regional protection, and joint marketing resources.  .