Ai-Powered Service Robot - for Restaurant Hospitality Industry

• Customization: Available
• Battery Life: 8 hours
• Communication Interface: Wi-Fi
• Model NO.: CW-FS
• Interaction Mode: Touch Screen
• Navigation System: Lidar
• Operating System: Android
• Service Scenarios: Hospital Assistance, Hotel Room Service, Office Receptionist, Supermarket Delivery
• Type: Food Delivery Robot
• Transport Package: Wooden Case
• Specification: 540*360*1188mm
• Trademark: chuangwang
• Origin: China
• HS Code: 8479899990
• Production Capacity: 500000
• Package Size: 800.00cm * 750.00cm * 1450.00cm
• Package Gross Weight: 80.000kg

Product Description

CW-F Lidar Navigation Delivery Robot/Intelligent Service Robot

        The CW-F meal delivery robot is designed for restaurants and hotels. Equipped with laser navigation and multi-layer trays, it can carry heavy loads, navigate autonomously, avoid obstacles, and return to charge automatically. Utilizing advanced Lidar navigation technology, this intelligent service robot starts with one click, constructs environmental maps independently, and achieves precise positioning with dynamic path planning—navigating flexibly through complex environments without tracks or fixed routes.
        Featuring multi-layer adjustable trays with strong load-bearing capacity, the robot supports multiple delivery modes including multi-point and cyclic distribution. With over 12 hours of continuous operation on a single charge, it autonomously returns to its charging station when power is low. Through a multifunctional touch screen and lively voice interaction system, it can introduce dishes and remind customers to pick up orders. The cloud-based intelligent scheduling system enables multi-robot collaboration for optimal task allocation and efficient execution.
        The CW-F robot is engineered to replace repetitive manual transportation, significantly reducing operational costs and alleviating labor shortages in the service industry. It requires no environmental modification for deployment, offering simple, intuitive operation for rapid commercial implementation. Its futuristic design effectively attracts customer flow and enhances brand modernity, creating differentiated competitive advantages for restaurants, hotels, supermarkets, clubs, KTVs, beauty salons, and other venues. It is the ideal choice for intelligent upgrading in the service sector.

Specification

Product Model	CW-F Delivery Service Robot
Dimensions (L×W×H)	540 × 360 × 1188 mm
Weight	46 Kg
Display	7-inch Touch Screen
Shell Material	Aviation-grade Sheet Metal
Battery Capacity	36V 20Ah
Charging Time	4 hours
Operating Time	8 hours (note: product description states >12 hours)
Cruising Speed	0.5 – 1.0 m/s
Load Capacity	15 Kg per tray, 60 Kg maximum total
Operating System	Android 10
Navigation System	Laser SLAM + V-SLAM Fusion
Positioning Accuracy	Centimeter-level
Obstacle Avoidance	0.5-second fast response
Operation Modes	Multi-point, cyclic, autonomous
Smart Features	Auto-charging, voice output, cloud dispatch, intelligent obstacle avoidance
Application Scenarios	Restaurants, hotels, supermarkets, clubs, KTVs, beauty salons, etc.

Robot Features

        One - key start, autonomous tasks, multiple delivery modes, multi - level trays, quick deployment, intelligent analysis, smart scheduling, and intelligent delivery. It features lively voice interaction and a multifunctional intelligent operation screen. It can replace manual transportation, free up hands, ease labor shortages, save time and costs, and is easy to operate. Suitable for restaurants, hotels, supermarkets, clubs, KTV, beauty salons, and more..

    1.One-click startup & autonomous operation
    2. Multi-layer adjustable trays
    3. Intelligent multi-robot scheduling
    4.Interactive voice system
    5. Automatic return-to-charge
    6. Remote control & emergency stop
    7. Quick deployment without infrastructure modification

Four Core Technical Advantages
    1. Centimeter-Level Positioning
    Implementation: Multi-sensor fusion (Laser SLAM + V-SLAM)
Performance: Ensures stable operation with positioning error less than 5 cm
    2. High-Precision Mapping
    Implementation: Visual map editing with virtual wall configuration
Performance: Enables rapid adaptation to complex scenes and on-the-fly map modifications
    3. Indoor Autonomous Navigation
    Implementation: Multi-table delivery capability with 3–4 tray layers
Performance: Features self-planning paths, 60 kg maximum load, and high operational efficiency
    4. Intelligent Cloud Platform
    Implementation: Remote mapping, real-time monitoring, and independent path planning
Performance: Achieves faster deployment times and reduced maintenance costs

Functions of the Delivery Robot

1. Movement Capability: It can move within designated areas, reach user - specified locations, avoid obstacles based on surrounding information, and be controlled via a remote controller.

2. Map Creation and Navigation: Staff can create and edit restaurant maps and set table target points. In work mode, the robot knows its current location and can navigate independently to target positions.

3. Voice Output: It can introduce dishes and prompt customers to pick up their meals.

4. Battery Monitoring: When the battery level drops below a set value, the robot can autonomously move to the charging station for recharging.

5. Order - Fulfillment Process: When an order is ready, staff place the dishes on the robot's tray and input table (or box) information and confirmation via a remote device. The robot moves to the table, verbally prompts the customer to take their food or wait for a waiter to serve. After the dishes or drinks are taken, the robot prompts the customer or waiter to touch the return button, and it returns to the waiting point or charging station based on power and task scheduling.

Packaging & Shipping

Packing:
Wood Crate Packaging 
    We provide customized, export-grade wooden crate packaging specifically designed for delivery robots to ensure maximum protection during international shipping:
    Note: Packaging specifications are negotiable based on your shipping method and destination port requirements. Real packaging photos/videos available upon request!
 Lead Time:
After payment confirmation:
Sample Order (1-5 units): 3-7 working days (if in stock)
Regular Order (6-50 units): 10-20 working days after payment confirmation
Bulk/OEM Order (50+ units): 20-30 working days or negotiable based on customization requirements
Lead time may be adjusted due to customization or supply chain conditions

After Sales Service

1. Comprehensive warranty
Duration: 12 months from the bill of lading date for core components (main controller, drive motor, navigation sensor, lithium battery).
Coverage: Manufacturing defects and hardware failures under normal operating conditions; Free replacement of parts after diagnosis.
Exception: Normal wear and tear items (such as wheels, decals, trays) and damage caused by misuse or force majeure.
Claim process: Submit email/video evidence → Technical analysis → Replace parts and ship within 3-5 working days.
24/7 global technical support
Multi channel access: WhatsApp, WeChat, email, and MIC chat, ensuring a response time of 2 hours on weekdays; Emergency fault hotline.
Video assisted support: Real time video calling, providing installation guidance, map optimization, and problem solving.
3. Spare parts guarantee
Cost effective pricing: Provide spare parts at cost plus reasonable profit throughout the entire warranty period.
5-year availability: guaranteed parts supply for at least 5 years after purchase; Shipment within 48 hours after placing the order.
4. Training and documentation
Complete documentation: including English operation manual, installation guide, maintenance manual, and wiring diagram.
Video tutorial library: covers step-by-step videos for initial setup, daily operations, route mapping, and common troubleshooting.
Online Training: We offer a 2-hour free online training course for your technical staff.
On site training: Professional engineer dispatch can be used for bulk orders (travel expenses are quoted separately).
5. Installation and commissioning
Plug and play design: 90% pre installed; The typical installation time using basic tools is 2-4 hours.
Remote monitoring: Provides free video call support throughout the installation and map setup process.
On site service: Technical personnel can be dispatched (including round-trip airfare, local accommodation, and a service allowance of $100 per day).
Acceptance testing: Provide a detailed debugging report after completion

FAQ

1. Product Basic Information  
Q1: What functions are supported?  
A: Standard features include intelligent navigation & obstacle avoidance, multi-point delivery, auto recharge, voice broadcast, and touchscreen operation. Some models support AI voice interaction and tray customization. See the product page for detailed technical parameters.  
 
Q2: Is multilingual operation supported?  
A: Yes. Supports 10+ languages (e.g., Chinese, English, Spanish, French). Target language can be configured via the backend.  
 
Q3: What are the core parameters (range/load/speed)?  
A: Mainstream models offer 8–12 hours runtime, 30–60kg load capacity, and 0.8–1.2m/s speed. Specifics vary by model.  
 
2. Customization & Samples  
Q4: Can we customize logos? What is the MOQ?  
A: Logo screen printing/laser engraving is available. MOQ typically starts at 1 unit.  
 
Q5: Is functional customization supported?  
A: Yes, including tray size customization, software secondary development, and navigation algorithm optimization for special scenarios.  
 
Q6: Can we order a sample for testing?  
A: Yes. Single sample orders are supported.  
 
3. Price & Payment  
Q7: What payment methods are accepted?  
A: T/T, L/C, Credit Card, MIC online payment, etc.  
 
Q8: Are customs duties and VAT included in the quote?  
A: FOB quotes cover only factory price and domestic charges. Customs duties, VAT, and clearance fees are the buyer's responsibility.  
 
4. Logistics & Delivery  
Q9: What is the delivery timeline?  
A: Ready-to-ship: 5–7 business days. Custom logo orders: 15–20 days. OEM customization: 30–45 days.  
 
Q10: What are the shipping options and costs?  
A: Default: sea freight LCL. Air (7–10 days) and railway (Central Asia/Europe) options available.  
 
Q11: Is packaging export-compliant?  
A: Yes. All units are packed in reinforced export wooden cases with foam.  
 
5. After-Sales & Technical Support  
Q12: What is the warranty and cross-border repair process?  
A: Standard 1-year full machine warranty, 2 years for core components. Professional support includes remote diagnosis and part repairs during warranty.  
 
Q13: Is operational training provided?  
A: Yes. Options include multi-language training videos, remote video guidance, and on-site training .
 
Q14: Do you offer distributor partnerships?  
A: Yes. Partners receive exclusive pricing, regional protection, and joint marketing resources.  .