Mobile Food Delivery Robots Smart Contactless Service for Restaurants

Product Description

CW-Y Intelligent Food Delivery Robot

        The CW-Y Intelligent Food Delivery Robot is an AI-powered service robot designed for the hospitality industry. Featuring SLAM laser radar navigation and ultrasonic obstacle avoidance, it achieves millisecond-level environmental perception and autonomous path planning. With a 60kg payload capacity, multi-destination delivery, elevator IoT compatibility, 8-hour battery life, and automatic charging, it adapts seamlessly to Chinese restaurants, hot pot chains, Western dining, bars, and hotels. Its HD touchscreen, voice announcements, and dynamic lighting effects reduce labor costs while elevating operational efficiency and brand appeal through a tech-enhanced service experience.

Product Features

        1.Autonomous Navigation and Intelligent Perception
        Equipped with advanced lidar and depth camera technology, combined with SLAM (Simultaneous Localization and Mapping) algorithms, the robot can navigate autonomously in complex environments, accurately locate itself, and flexibly avoid obstacles.
During busy dining periods, the robot can quickly move through different areas of the restaurant and deliver food accurately to customers' tables.
        2.Efficient Delivery and Precise Service
        Compared with traditional manual delivery, the food delivery robot is more efficient and accurate. It can execute tasks according to preset routes and procedures, reducing human errors and enhancing the dining experience for customers.
The robot features multi-level trays that can carry multiple dishes at once, meeting the delivery needs of various scenarios.
        3.Interaction and Personalized Service
        Equipped with voice interaction functions, the robot can engage in simple conversations with customers, providing reminders for      ordering and picking up meals.
        The robot's eye-catching appearance, typically featuring cute shapes and bright colors, can also be equipped with interactive functions such as performing small shows, adding fun to the dining experience.
        4.Energy - Saving and Cost - Effective
The robot uses efficient battery technology, allowing continuous operation for over 12 hours on a single charge, equivalent to the workload of 1.5 to 2 waitstaff, without the need for wages or time off.
Long - term use can significantly reduce labor costs and enhance restaurant operational efficiency, especially attractive during labor - short periods.

Specification

Parameter	Value	Notes
Overall Dimensions	540×500×1300 mm	L×W×H
Tray Size	540×500 mm	Single tray area
Maximum Load Capacity	60 kg	Overall payload limit
Climbing Ability	≤3°	Suitable for slight inclines
Per-layer Load Capacity	15 kg/layer	Evenly distributed load
Battery Life	8 hours	Continuous operation time
Operating System	Android 10	-
Battery Capacity	36V/20Ah	Li-ion battery pack
Screen Resolution	1024×600	HD touchscreen
Charging Time	4 hours	From empty to full charge
Movement Speed	0.4~1.0 m/s	Adjustable speed range
Applicable Scenarios	Chinese restaurants, hot pot restaurants, Western restaurants, bars, hotels, etc.	Automatic food delivery, voice announcements, greeting and customer attraction

Product Advantages

1.Leading Core Technology  

    Mature localized LiDAR and depth camera technology, combined with innovative SLAM algorithms and continuously optimized navigation systems, ensures stable and reliable robot operation in complex environments.

2.Intelligent Scheduling & Data Analytics  
    Real-time restaurant needs drive dynamic task allocation and route optimization, boosting overall operational efficiency; data analytics empower managers with customer insights to continuously refine service processes.

3.Superior Cost-Effectiveness  
    One-time investment, long-term returns: the robot operates continuously for 12+ hours, delivering the workload of 1.5-2 waitstaff and significantly reducing labor costs.

4.Elevated Experience  
    Fast delivery, precise service, and intelligent interaction create a brand-new dining experience for customers.

5.Multi-Scenario Versatility  
    Beyond catering, it plays a vital role in diverse settings like hotels, hospitals, and more.

6.Continuous Optimization Assurance  
    Worry-free human-robot collaboration: comprehensive training and operational guidance ensure seamless synergy between robots and staff with zero conflicts.

Application Scenarios

1.Large Chain Restaurants
        During peak dining hours, robots can efficiently move through different dining areas, quickly deliver food, relieve the pressure of manual delivery, improve service efficiency, and maintain high - quality service standards.
2.Themed Restaurants
        In sci - fi or anime - themed restaurants, the robot's tech - savvy appearance perfectly matches the theme, enhancing the restaurant's unique atmosphere and attracting customers seeking novel experiences.
3.Hotel Catering Departments
       Robots can accurately deliver food in the complex floor layouts of hotels, whether for breakfast to guest rooms or for banquets in different venues, improving the intelligence level and convenience of hotel services.

Packing & Delivery

Packing

Wood Crate Packaging 
    We provide customized, export-grade wooden crate packaging specifically designed for delivery robots to ensure maximum protection during international shipping:
    Note: Packaging specifications are negotiable based on your shipping method and destination port requirements. Real packaging photos/videos available upon request!
 Lead Time:

After payment confirmation:

Sample Order (1-5 units): 3-7 working days (if in stock)
Regular Order (6-50 units): 10-20 working days after payment confirmation
Bulk/OEM Order (50+ units): 20-30 working days or negotiable based on customization requirements

Lead time may be adjusted due to customization or supply chain conditions

After Sales Service

For CW-Y Robots

1. Comprehensive warranty
Duration: 12 months from the bill of lading date for core components (main controller, drive motor, navigation sensor, lithium battery).
Coverage: Manufacturing defects and hardware failures under normal operating conditions; Free replacement of parts after diagnosis.
Exception: Normal wear and tear items (such as wheels, decals, trays) and damage caused by misuse or force majeure.
Claim process: Submit email/video evidence → Technical analysis → Replace parts and ship within 3-5 working days.
24/7 global technical support
Multi channel access: WhatsApp, WeChat, email, and MIC chat, ensuring a response time of 2 hours on weekdays; Emergency fault hotline.
Video assisted support: Real time video calling, providing installation guidance, map optimization, and problem solving.
3. Spare parts guarantee
Cost effective pricing: Provide spare parts at cost plus reasonable profit throughout the entire warranty period.
5-year availability: guaranteed parts supply for at least 5 years after purchase; Shipment within 48 hours after placing the order.
4. Training and documentation
Complete documentation: including English operation manual, installation guide, maintenance manual, and wiring diagram.
Video tutorial library: covers step-by-step videos for initial setup, daily operations, route mapping, and common troubleshooting.
Online Training: We offer a 2-hour free online training course for your technical staff.
On site training: Professional engineer dispatch can be used for bulk orders (travel expenses are quoted separately).
5. Installation and commissioning
Plug and play design: 90% pre installed; The typical installation time using basic tools is 2-4 hours.
Remote monitoring: Provides free video call support throughout the installation and map setup process.
On site service: Technical personnel can be dispatched (including round-trip airfare, local accommodation, and a service allowance of $100 per day).
Acceptance testing: Provide a detailed debugging report after completion

FAQ

Robot FAQ

1. Product Basic Information  

Q1: What functions are supported?  

A: Standard features include intelligent navigation & obstacle avoidance, multi-point delivery, auto recharge, voice broadcast, and touchscreen operation. Some models support AI voice interaction and tray customization. See the product page for detailed technical parameters.  

 

Q2: Is multilingual operation supported?  

A: Yes. Supports 10+ languages (e.g., Chinese, English, Spanish, French). Target language can be configured via the backend.  

 

Q3: What are the core parameters (range/load/speed)?  

A: Mainstream models offer 8–12 hours runtime, 30–60kg load capacity, and 0.8–1.2m/s speed. Specifics vary by model.  

 

2. Customization & Samples  

Q4: Can we customize logos? What is the MOQ?  

A: Logo screen printing/laser engraving is available. MOQ typically starts at 1 unit.  

 

Q5: Is functional customization supported?  

A: Yes, including tray size customization, software secondary development, and navigation algorithm optimization for special scenarios.  

 

Q6: Can we order a sample for testing?  

A: Yes. Single sample orders are supported.  

 

3. Price & Payment  

Q7: What payment methods are accepted?  

A: T/T, L/C, Credit Card, MIC online payment, etc.  

 

Q8: Are customs duties and VAT included in the quote?  

A: FOB quotes cover only factory price and domestic charges. Customs duties, VAT, and clearance fees are the buyer's responsibility.  

 

4. Logistics & Delivery  

Q9: What is the delivery timeline?  

A: Ready-to-ship: 5–7 business days. Custom logo orders: 15–20 days. OEM customization: 30–45 days.  

 

Q10: What are the shipping options and costs?  

A: Default: sea freight LCL. Air (7–10 days) and railway (Central Asia/Europe) options available.  

 

Q11: Is packaging export-compliant?  

A: Yes. All units are packed in reinforced export wooden cases with foam.  

 

5. After-Sales & Technical Support  

Q12: What is the warranty and cross-border repair process?  

A: Standard 1-year full machine warranty, 2 years for core components. Professional support includes remote diagnosis and part repairs during warranty.  

 

Q13: Is operational training provided?  

A: Yes. Options include multi-language training videos, remote video guidance, and on-site training .

 

Q14: Do you offer distributor partnerships?  

A: Yes. Partners receive exclusive pricing, regional protection, and joint marketing resources.  .